FAQ
Ordering Questions
- Do you allow tax-free orders?
We have updated our policy to allow tax-free purchases, upon review and approval. To start the tax-exempt process, please follow these steps:
1. Please create a customer profile on our online store here.
2. Please fill out this Tax Exemption Request Form (with information matching your customer profile) and attach your tax-exemption certificate.
- Do you allow purchase orders?
We do not accept purchase orders for purchasing store products.
- Can you provide quotes/invoices?
We currently cannot provide quotes and invoices for a store order.
- Do you allow custom orders?
We don't provide customization for our line of merchandise.
- What methods of payment do you have?
We are currently set up to receive Visa, MC, AMEX, DISCOVER, and Shop Pay payments.
Shipping Questions
- Do you have expedited shipping for rush orders?
As we are a small team fulfilling in-house, we aren't able to provide expedited shipping at this time.
- How is shipping calculated?
It is calculated on the customer's checkout page.
- How long will it take my order to arrive?
We estimate 10-14 days as we use USPS.
Product Questions
- The product I want is out of stock. When will it be available again?
We try to restock as it makes sense. If you want to be notified when that product comes back in stock, please put your email on the back-in-stock feature on the product page.